Once you place an order for a sleeper sofa, our real work begins. We take pride in pleasing each of our customers, and ensuring a smile on their face every time they think about their experience with Sleepers In Seattle. Below is our industry leading Warranty, Guarantee, and Return Policy; which apply to all of our sleeper sofas :
Warranty and Guarantee
All of our sleepers and sleeper mattresses are covered by manufacturer's warranties, including:
· Lifetime Warranty on all sleeper and sofa frames (10 years on Natuzzi and Palliser)
· 1-2 Year Warranty on all sleeper mechanisms
· 1-3 Year Warranty on all fabrics and leathers (depending on manufacturer)
· 2-5 Year Warranty on sleeper mattresses (depending on mattress choice)
If you have any issue with your purchase within the time-frames above, please get in touch immediately in order for us to solve the problem. If you have any issues with your purchase after the time-frames above, please also get in touch immediately in order for us to offer the most comprehensive, cost-effective solution possible.
We are commited to taking all steps necessary to ensure that your purchase is delivered, as ordered, in pristine condition. Our shipping and delivery company is the best in home furniture delivery--as that is all they do. That said, there is always a chance that something can get damaged in transit. In such cases, there are three possible solutions. We may fully refund your money if the piece arrives damaged. However, we reserve the right to work towards getting the problem solved in these cases, leaving you with your original order in perfect condition. We can either replace your entire sleeper, or replace the damaged component(s) of your sleeper and have them installed by a furniture repair specialist.
Because there will always be a showroom floor to display your sleeper, if you are not satisfied with you purchase, there is a 15-Day Return Policy
with no restocking fee.