Return, Cancellation & Guarantee Policy

At Sleepers In Seattle, we stand behind our products and want you to feel confident in your purchase. Please review the policy below, which outlines clear timelines and conditions for cancellations, returns, and deliveries.

Order Cancellations

• Special Orders may be cancelled within 48 hours of purchase for a full refund. Special Orders cannot be cancelled or changed once they are in the production queue.
• Quick-Ship orders or Seattle-stock orders cannot be cancelled at any time.

Returns

If your furniture does not work in your home, you may request a return within 5 days of delivery by contacting us with your order number.

• Items must be in original, like-new condition.
• Refunds will be issued minus round-trip shipping or delivery costs and a 25% restocking fee.
• Special or Custom Orders can not be returned as they have been manufactured to your specifications.
• Shipping costs include delivery to your home and return to our facility and may total several hundred dollars.
• Returned items are picked up by our delivery team and inspected upon return before any refund is processed.
• Mattresses and sheets must be unused and unopened to qualify for return.

Shipping & Damage Claims

• All products are professionally packaged and fully insured.
• Customers must inspect items at delivery, before signing the proof of delivery.
• Any visible damage or packaging concerns must be noted on the delivery receipt.
• Items accepted without written notation of damage at delivery will be considered received in good condition.
• We are unable to accept claims for damage that isn't documented at the time of delivery.
• Dust cover damage is excluded, as it is only cosmetic and does not affect function.

Repairs & Replacements

In the event of damage or defect, Sleepers In Seattle reserves the right to repair or replace the item to like-new condition. If repair or replacement is declined, the return policy will apply.

Natural Materials & Variations

• Variations in color, texture, grain, or dye lot are normal and expected and are not defects.
• Leather products may include natural markings such as scars, veins, or freckles.
• Natural (unfinished) leathers display more visible markings and are not considered flawed.

Mattress Comfort

Mattress selection affects seating comfort and feel. Comfort preferences are subjective and not considered defects or warranty issues. All orders are manufactured exactly as specified.

Lead Times

Lead times displayed on product pages are estimates only and are not guaranteed.

Delivery Access & Fit

Customers are responsible for confirming measurements and ensuring a clear delivery path. While our team makes every reasonable effort to complete delivery, Sleepers In Seattle cannot guarantee that an item will fit into a customer's home.

If an item does not fit through entry points, we recommend accepting delivery and arranging for alternate methods to move the item into the home after delivery. If delivery cannot be completed due to access limitations, or if delivery is refused, this will be treated as a voluntary return and handled according to our return policy. Custom or special orders are exempt from this policy as they have been manufactured to your specifications.

Additional charges may apply for difficult deliveries, redelivery attempts, special handling, waiting time or return transit. 

Storage & Missed Deliveries

• Orders not accepted or picked up within 15 days of notification may incur storage fees of $50 or more per week, depending on order size.
• Missed or refused deliveries may result in re-delivery fees.

Final Words

We encourage our customers to ask questions. We are happy to assist you in any way possible.