Just received my natuzzi sectional--it's gorgeous!! We felt like we took a gamble ordering such a big piece of furniture over the web, but you guys had the best price, and surprisingly, the best service compared to the local companies. Really happy with the product and the entire process really.
Return and Guarantee Policy
Please call or email within 48 hours of placing your order to cancel a purchase. At that point we can refund 100% of your money, without any transit costs or fees. After this 48 hour time period, transit costs will be assessed as if your sleeper has already left our facilities. If there are no transit fees or rerouting fees, the cost to cancel regardless of order status is 25% of the order.
PLEASE NOTE--our 48 hour cancellation policy does NOT apply to Quick-Ship orders. Quick-Ship orders cannot be cancelled, regardless of order status. Orders placed in our physical store or over the phone are subject to the store's return policy.
We understand that unfortunate things happen, and minds get changed. That is the impetus behind our Returns Work Together program. If, for any reason, the furniture we deliver will not work in your home, please call or email with your invoice number in order to initiate a return. Product will need to be in original condition in order to process return, and initiated within 10 days of your home delivery. We will return your payment entirely, less our roundtrip transit costs. This will include our costs to ship the furniture to your home, and back to our facility. Please keep in mind that the total can be several hundred dollars, significantly more than the amount charged for Home Delivery. We will pick up your item via the same team who delivered. Product will be inspected upon return to our facilities, at which time the refund can be processed. Mattresses and sheets can not be returned.
Sleepers In Seattle professionally double-wraps all products shipped, and purchases full insurance on each piece. While damage is rare, accidents do sometimes occur. Please inspect your shipment at the time of delivery. In order to ensure free replacement or repair of damaged goods, report any concerns you have in regards to the packaging or product by writing a description of the issue or damage on the proof of delivery. Please report any issues or damages within 24 hours. We can not be held responsible for any damages not reported within that time frame or noted on the proof of delivery at the time of delivery. Dust cover damage is exempt from shipping or manufacturing claims as they serve only as an aesthetic function. They do not impact the functionality of your furniture and cannot be seen.
To correct issues, Sleepers In Seattle reserves the right to either replace or repair the damaged components of your product (to entirely pristine condition). If you do not wish to receive replacement components or repair, you have the right to enact our return program, and will be subject to the transit fees or 25% of the order if there are no transit fees.
Please do keep in mind that the dye lots or texture grain of an upholstery can vary, and this is not considered a flaw in the upholstery. Leather products can display natural markings, including scars, veins, etc., and this is not considered a defect. Natural leathers are unfinished leathers that do not have any type of protection applied. These leathers have many natural markings that are not sanded out like in finished leathers. Natural leathers may have freckles, veining, gunshot or other marks on the hide.
Lead-time estimates are provided at the top of all product pages. While we do everything to deliver within these estimates, they are meant as a general guideline, and are not guaranteed.
Please consider all relevant dimensions of your home, as well as the sleeper sofa desired, when ordering. Also ensure that there is a clear path to facilitate delivery (clearing potential obstacles). Our logistics team is well-trained, and will make every reasonable attempt to complete your delivery without exception. However, if the sofa bed you have purchased will not fit through a doorway or into your home, the piece can only be sent back to our facilities via our return program (this does not include Quick Ship items). Certain difficult deliveries may incur additional charges. If our team is unable to deliver, we will exhaust every possible solution, however additional charges may apply.
Additionally, storage fees will apply for orders not scheduled for delivery within 2 weeks of notification. The customer is also responsible for redelivery fees if delivery is confirmed and attempted.